This agreement (the "Agreement") is a contract between you ("you") and Kabo Labs Inc ("Kabo", "us", "we", "our" or the "Company") concerning the conditions associated with the ordering and receiving of Kabo dog food, content or other Products (the "Products") (the "Dog Food Delivery Service") made available through your use of the website "kabo.co", any subdomain and any other platform (including any mobile applications) in relation thereof (the "Website" and together with the Products and the Dog Food Delivery Service, the "Service"). Please read all of the following terms and conditions carefully before using the Service.
By accessing the Website, using the Service or selecting "I Agree" upon creating your Kabo Account (as defined below), you agree to all the terms and conditions stated in the Agreement. If, at any time, you do not or cannot agree to the terms of the Agreement, you must cease using the Service by cancelling your Subscription in the manner described herein.
The term "Residents of Québec" refers to residents of Québec who enter into a contract to which the Consumer Protection Act (Québec) applies.
Registering with us. In order to purchase any Products, you will need to register with us using the process set out on the Site. By registering with us, you will create a user account (your "Account") and a unique username with associated information for you and your pet(s). This gives you access to the functional areas of the Site where you can edit information and add information relating to you and your pet (the "Logged in Pages"), and means you are able to purchase Products from us.
Eligibility for use of the Services and Placing an Order
The Services are not targeted toward or intended for use by anyone under the age of 18. By using the Services, you represent and warrant that you:
Are 18 years of age or older
Have not been previously suspended or removed from the Service, or engaged in any activity that could result in suspension or removal from the Service
Do not have more than one account to use the Services (a "Kabo Account")
Have full power and authority to enter into the Agreement and in so doing will not violate any other agreement to which you are a party.
We continually test new features, functionalities, services, user interfaces and Products that we are considering incorporating into Service. We reserve the right to include or exclude you from these tests without notice.
Terms of Subscription Sale
The services are offered by way of a subscription (the "Subscription"). When you register for a Subscription, you agree that:
Kabo (or a third party payment processor authorized by us) is authorized to charge you credit card for your Subscription, and that we are authorized to charge you until such time that your Subscription is cancelled.
Should you wish to “skip” a week or cancel your subscription, you must provide us notice on:
Thursday before midnight if your delivery is scheduled on the following Monday, Tuesday, Wednesday, Thursday or Friday otherwise you will receive the Service as scheduled.
Deadline for changes for subscription Products.
In relation to our subscription Products, if you require the changes to take effect prior to your next delivery you must do this within your online account prior to the cut-off date and time. This cut-off as a standard is (as stated above) 11:59PM Thursdays if your next delivery date is scheduled for the following week. We reserve the right to change the cut-off date and time and will notify you of this change. You will be unable to make a change to your order after this cut-off time, including but not limited to cancellation, address changes, payment details and box contents. You will be charged for any delivery which is active at the time of cut-off.
There will be an additional charge in the case of address change requests after our cutoff date and time.
There will be additional delivery charges when making special requests or early delivery requests after our cut off date and time
The amount you will be charged per week may change if you modify your plan selection, benefit from a Special Offer or the application of Credits, or if there are changes to applicable taxes or other charges.
The purpose of the Service is to provide you with completely cooked dog food.
You will receive promotional information regarding the Service.
All prices are shown in Canadian dollars and include sales tax where applicable. Our prices include GST/HST where applicable at the following rates :
Ontario : 13% HST
New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island: 15% HST
Our prices include 9.975% QST where applicable in the province of Québec.
We accept no liability to complete any transaction which cannot be cleared by our payment processor, whether because there are no sufficient funds available on your credit card or otherwise. If such situation would occur, you will receive an error message and the transaction will be denied. Moreover, we may suspend your Kabo Account and contact you so you can provide us with valid alternative credit card information. Such suspension shall not relieve you from your obligation to pay any fees owed to us.
Please consult your Kabo Account for more information on the pricing and features of our different Subscription plans. You acknowledge being bound by the terms and conditions of the Subscription plan you have selected.
Terms of Providing the Product
If we are unable to deliver the Product: If no one is available at your address to take delivery, the Product will be left, where practical, in your specified safe place. If no safe place is recorded on your account, the delivery will be left at your address in the most suitable location. We are unable to arrange a re-delivery, or change the location of the delivery of the Product once it is in transit.
Missing deliveries: You must report missing or undelivered deliveries by emailing us at [email protected], by calling us at +1 (844) 543-5226, by texting us at +1 (647) 953-5820 or by contacting us through the Site via the submission of an online form.
When you become responsible for the goods: A Product which is goods will be your responsibility from the time we deliver the Product to the address you gave us. You will be notified by us or our delivery partner of when this is. We will presume that any individual present at the location specified in the delivery instructions is authorized to receive the delivery on your behalf. If there is no individual present at the location specified in the delivery instructions we will leave the package unattended at the address or location you have specified. You are responsible for ensuring the clarity and completeness of the delivery instructions provided to us.
Kabo generally uses third party services for shipping and therefore all Products purchased are made pursuant to a shipment contract whereby the title to and the risk of loss of such Products passes to you upon delivery of the Products to you. Following the delivery, the condition and consumption of the Products are at your own risk, and you are solely responsible for the proper handling, storage, use and consumption of the Products.
Kabo is not responsible or liable for any action(s) or inaction(s) of such third parties and/or its agents, and shall not be liable for any delay or loss of any kind, which occurs while a shipment is in custody or control of a third party.
Shipping times and dates are estimates and actuals may vary due to weather conditions and other factors, some of which may be outside of our control. If there are events beyond our control that interfere with our ability to deliver the Products to you on your scheduled delivery day, we will attempt to deliver your Products as soon as possible. You are responsible for the purchase price of the Products if we are unable to make your delivery at your confirmed address at the specified time due to reasons caused by you.
Storing the Products: Before we deliver our food items to you, they will have been stored at below 0 degrees Celsius, although they may be delivered at a different temperature. You must store these Products as specified on the packaging. If you are ever unhappy with the quality of the Product, you must notify us within 3 days of receiving the delivery by emailing us at [email protected], by calling us at +1 (844) 543-5226, by texting us at +1 (647) 953-5820 or by contacting us through the Site via the submission of an online form.
Life of the Products: All of our food Products are perishable and once delivered you must take all steps necessary to ensure that the Products are stored according to our recommendations.
Returns and Refund Policy
If there is a problem with the Product
You are responsible for inspecting items upon their delivery for any damage or other issues including but not limited to the freshness of the Products you receive. Meals should be delivered to you in a cool and refrigerated condition, below 4°C. Although unlikely, if you have any reason to believe that a Product in your delivery is not suitable for consumption, please contact us immediately at [email protected].
Problems with the Product: We want you to be satisfied with the Products you receive from us, please follow the steps outlined below:
(a) Email us at [email protected] from the email address associated with your user account. Please include details of the Product that you are not happy with and the reason for this. Please do this within 3 working days of receiving your Product from us.
(b) We may request further information from you regarding your complaint (like photographic documentation of the Product you are dissatisfied with).
(c) If a fault is agreed on our part, and/or a refund, credit or discount is agreed, we will endeavour to refund you within 5 business days.
(d) We reserve the right not to refund, credit or discount your account if we believe the Product to have been sent in a saleable and suitable condition and that you were supplied with Product you ordered from us.
Since we provide perishable food items, we cannot accept returns. If the Product is still fresh, please consider sharing it with a dog loving friend, or donating it to a willing dog charity. Please keep in mind local COVID-19 safety protocols may limit your choices for donation.
It is important to note that this does not apply to:
Each time a new recipe is tried, the satisfaction guarantee only applies to your trial/first order.
This includes non-subscription purchases as well (ie. Our different Kibble recipes and Fresh Cooked Food Sample Box)
If for whatever reason your pup's food experiences a loss of quality when shipping, you must notify us within 3 days of receiving the delivery by emailing us at [email protected], by calling us at +1 (844) 543-5226, by texting us at +1 (647) 953-5820 or by contacting us through the Site via the submission of an online form.
Delivery
You can find out if we ship to your area by signing up and you will be notified once we start shipping to your specified address.
We consider the Products delivered when the third party courier service arrives, and surrenders custody of the Products in accordance with the delivery instructions you have specified in your Kabo Account.
You are responsible for inspecting all Products you receive from us for any damage or other issues upon their delivery to you. You are solely responsible for determining the freshness of the Products you receive. You should use a thermometer to confirm that the internal temperature of any meal is in cool and refrigerated condition, below 4°C. Should the Products not be fresh upon their delivery to you, please let us know and we will handle the matter in accordance with our return policy.
Our boxes include insulated liners and dry ice that keeps your dog food cold and fresh for up to 48 hours after your delivery arrives. A dry ice warning is printed on the box of your delivery when you open it. If there is dry ice still in your delivery box when you open it, you will need to handle it with care.
Do not attempt to pick up any dry ice with your bare hands
Always handle dry ice with some gloves or mitts (oven mitts can work as well)
You are responsible for the Products as of the moment when the courier gives up custody of the Products in accordance with the instructions in your Kabo Account. You are responsible for a Product degradation as a result of any events (including the passage of time) after the delivery of the Products. Please keep in mind season and temperatures in your area at the time of delivery and plan deliveries and storage accordingly.
Upon reception and following inspection of any delivered Products, you must immediately freeze all perishable items and are responsible for following refrigeration , food safety, safe food handling instructions and food consumption recommendations from the Ontario, Ministry of Agriculture, Food and Rural Affairs, OMAFRA & Canadian Food Inspection Agency (CFIA) to reduce risks of foodborne illnesses.
We may from time to time designate certain locations as “pick-up points” where you can collect the Products. Should you choose to receive your Products at a pick-up point, we will consider the Products delivered when they are made available to you for pick-up at the specified pick-up point. You are responsible for collecting your Products within the timeframe specified in your shipping confirmation.
Special Offers
We may occasionally offer new or existing customers a promotional offer in connection with their use or potential use of the Services or the purchase of Products (each a "Special Offer"). The terms of a Special Offer shall be contained or otherwise transmitted therewith and otherwise governed accordingly. From time to time, a Special Offer may consist of a promotion for free meal(s) upon the opening of Kabo Account or re-subscribing to a Subscription (a "Free Box Special Offer").
Should you take advantage of a Free Meal Special Offer, and such Free Meal Special Offer ends, you acknowledge and agree that we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for your Subscription (plus any applicable taxes) for as long as your Subscription continues, unless you cancel your Subscription prior to the end of the Free Box Special Offer. Instructions for canceling your Subscription are described in herein. Please note that you may not receive a notice from us that your free box special offer has ended or that the fully paid portion of your Subscription has begun.
Account Credits
As a result of certain situations, we may issue you credits of a promotional value that will be automatically applied to future purchases made by way of your Kabo Account or otherwise applied to your Subscription, as applicable (the “Credits”). Credits, are promotional in nature, are not transferable, may only be redeemed as instructed by us and are not exchangeable for cash or other property.
Credits only remain available if you maintain both an active Kabo Account and an active Subscription. Cancelling your Subscription or Kabo Account will result in the cancellation of your Credits. You may only redeem Credits after they are applied to your Kabo Account. Any decision made by us regarding a dispute as to your Credit balance is final.
Termination
You may cancel your Kabo Account or your Subscription at any time by contacting the Kabo Care Team either via SMS/text chat or by email ([email protected]). The Company also reserves the right to suspend or end the Service if you are in breach of the Agreement, or for another serious reason.
Disclaimer of Warranty and Limitation of Liability
EXCEPT FOR RESIDENTS OF QUÉBEC, TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW, COMPANY' WARRANTIES AND REMEDIES (IF ANY) EXPRESSLY SET FORTH HEREIN ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTE, CUSTOM, ORAL OR WRITTEN STATEMENTS OR OTHERWISE, INCLUDING, BUT NOT LIMITED, TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, AVAILABILITY, PERFORMANCE, COMPATIBILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION AND NONINFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
EXCEPT FOR RESIDENTS OF QUÉBEC, TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY AND ITS SUPPLIERS OR LICENSORS HAVE ANY LIABILITY, WHETHER BASED IN CONTRACT, DELICT OR TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY, FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OR CORRUPTION OF, OR UNAUTHORIZED ACCESS TO, OR DISCLOSURE OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE SERVICE, WHETHER FORESEEABLE OR NOT, AND EVEN IF COMPANY HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT COMPANY IS FOUND LIABLE TO PAY YOU ANY DAMAGES, COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU UNDER THE AGREEMENT SHALL NOT EXCEED $100. THE ABOVE LIMITATIONS OF LIABILITY WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL ITS ESSENTIAL PURPOSE.
Indemnification
You agree to defend, indemnify, and hold Kabo harmless, its officers, directors, affiliates, employees and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service as well as the Kabo Account in relation therewith.
Amendments
Kabo may amend the Agreement or any section of the Agreement, in whole or in part, at any time.
Each such amendment
Will be communicated to you at least 30 days before its coming into force.
Set out the new section only, or an amended section along with the section as it read formerly.
Set out the date the amendment comes into force.
If the amendment entails an increase in your obligations or a reduction in Kabo's obligations, give you the right to refuse any amendment and terminate the
Agreement without cost, penalty or cancellation indemnity by sending Kabo a notice to that effect no later than 30 days after the amendment comes into force. In order to send such a notice, click on the "I Do Not Agree" when the amendment is communicated to you. Refusing an amendment entails the termination of the Agreement, the automatic deactivation of your Kabo Account and denial of access to the Service.
General Provisions
The Agreement shall be governed by and construed by the laws of the Province of Ontario, Canada and the laws of Canada applicable therein. Parties hereby irrevocably submit and attorn to the jurisdiction of the Courts of the district of Toronto, Province of Ontario.
The Agreement is the entire and exclusive agreement between Kabo and you regarding the Service, and the Agreement supersedes and replaces any prior agreements between the Kabo and you regarding the Service. Except that the Agreement may be supplemented by the terms of any Special Offer we may make to you.
You shall not assign or otherwise transfer the Agreement or any of its rights or obligations hereunder to any third party without our prior written consent which consent is within our sole discretion. No assignment or delegation by you shall relieve or release you from any of its obligations under the Agreement. Subject to the foregoing, the Agreement shall be binding upon, inure to the benefit of, and be enforceable by each of the Parties and their respective successors and assigns. Kabo shall be allowed to assign the Agreement to any third party without requiring your consent.
Nothing in the Agreement shall constitute a partnership or joint venture between you and the Company.
If a particular provision of the Agreement is held to be invalid by a court of competent jurisdiction, the provision shall be deemed severed from the Agreement and shall not affect the validity of the Agreement as a whole.
The Parties have expressly requested that the Agreement be drawn up in English and that all modifications thereof can be made in this language.
Contact
If you have any concern, question or complaint regarding the Agreement, please contact us at: Kabo Labs Inc
[email protected]
The current Agreement last update was on March 17, 2023.
Kabo Kibble Return Policy
Cancellations
You may cancel an order 4 days prior to your scheduled delivery date.
Returns
We accept returns up to 30 days after receiving your kibble. All eligible returns will be refunded minus the cost of shipping.
Please contact [email protected] to receive your return shipping label.
We will issue refunds within 5 business days of receiving the returned kibble.
Return Conditions
Due to safety reasons, the Product must be unopened and in donatable condition to be eligible for return.
